Terms and Conditions

​1 to 1 personal coaching (in person or over the phone/ skype)

Please find below all the terms and conditions for the 1 to 1 personal coaching from any and all coaches and trainers in association with Mind Islands
 All coaching services and communication, email or otherwise, delivered from Paul Ryder or any member of the Mind Islands team, as well as information on the website, blog or podcast has been created to help you become more self-aware and to expand a selection of strategies in life situations. Coaching is not a substitute for professional mental health care or medical care.
 The term ‘coaching’ as here used covers all aspects of information shared from coach to client
Coaching Disclaimer
I understand and accept that any coaching services or suggestions I will receive during or outside of coaching sessions are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that any coach I work with is not acting as a mental health counsellor or a medical professional.
I understand that I am fully responsible for any results of actions that I take as a result of 1 to 1 coaching. I accept that all suggestions and techniques offered by my coach are solely for the purpose of aiding me in achieving the areas of intention I have set with my coach. I have the ability to give my informed consent, and hereby give consent to my coach to support me, but accept and understand that results are not guaranteed.
I accept that coaching is currently an unregulated industry and that my coach is not licensed by any governing body in the UK even though the sessions may take place in the UK.
I accept that my coach will completely protect any information I disclose as confidential unless I state otherwise in written on email form. I also accept that if I have reported any illegal activates or that a person’s life is in direct danger then it is my coaches’ responsibility to disclose this information to the appropriate authorities. Also that my coach would have to disclose this information is requested by legal authorities.  
I understand and accept that forms of technology such as email, text, phone, Skype and other technology is not always secure and I accept the risks of confidentiality.
I declare that I have agreed to the terms in this document in sound mind and body.
​Coaching duration
1 to 1 coaching sessions can be booked up to a maximum of 2 month in advance of starting only upon agreement with the coach or trainer.
The number, duration and frequency of sessions will be discussed and agreed with myself and my coach before 1 to 1 coaching will commence.

Cancellations/ rearranging sessions and late fees
I agree and accept that there is a minimum 24 hour cancellation policy, to which I have to notify and receive confirmation from my coach that I am unable to attend. I agree that if I cancel with less than 24 hours’ notice that I will be pay the full session fee even if I cannot attend.
Mind Islands and all coaches agree that they will provide at least 24 hours’ notice upon a cancellation of a session. If less than 24 hours’ notice the coach will provide the next session free of charge.
I agree and accept that it is my responsibility to start the session on time and that they session will finish on time regardless if I am late. If I am late I also agree to pay the full coaching fee.
Pre booked sessions
I understand that if I take a course of coaching sessions that there may be a time limit on the course. I agree to take the sessions within this time and understand I will forfeit any sessions not taken within this set time period.
Any fees paid in advance will be refunded within 24 – 72 hours upon request of termination of the coaching. This will be minus any transaction fees and only sessions outside of a 24 hour cancellation time period.
I understand that if I pay for a session or sessions in advance that I will take the coaching session(s) that I have paid for within the agreed time or the latest of 6 months of the payment or my payment fee is forfeited.
I understand that even if I have pre booked a course of sessions that Mind Islands or my coach retains the right to cancel the sessions, with or without explanation and refund my monies within 72 hours
I understand that all sessions will either be in person at an agreed location or over the phone or skype.

Session Fees / Payments
Session fees are to be paid either before (or if agreed with the coach) on the day of the session. All session fees are to be made promptly at due time and a failure to do so could lead to a termination of the coaching contract
Fees can be paid online by debit or credit card using the PayPal or strips payments systems, by standing order, by bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

​Between Sessions
Through the sessions the coach may assign the tasks or exercises to complete between coaching sessions. There is no obligation for these tasks to be completed, but not doing so may slow the progress for the aims and outcomes of the desired personal outcomes.
Brief contact in between sessions is completely fine in the form of text or email feedback on the understanding that the coach may or may not be able to return contact immediately. However, continual contact or a more in-depth request requiring at set time will be classed as a partial session and will incur an addition session fees in relation to time taken.
I understand that all information I provide is in strict confidentiality and will never be shared with anybody business or otherwise unless I personally request my coach to do so.  
Early Termination
In such circumstances, as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Mind Islands can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given either immediate or reasonable notice of termination and all monies paid will be refunded within 72 hours.

For any questions or if any part of this page is unclear please ​CONTACT US HERE

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